ORDERING

After finalizing your choice of items you can check out using one of the many payment methods we offer through the website. After placing your order you will receive updates and a track and trace link.

With your track and trace code you can follow your order in real time and see where your package is at. Normally in stock items are shipped the same day. If the products are not in stock we will contact you to acquire more details (if for example you ordered a customized pad/glove) and will give you a delivery time indication.

DELIVERY TIME

Whenever we ship out a delivery we make sure the customer(you) get a tracking number on which you can follow your shipment. Depend on your place of residence your shipment will reach you in 1 till 30 working days.

We are located and ship from Netherlands (unless other indicated or special requests). This is the reason residents from The Netherlands and Belgium experience quicker delivery times than other (European) countries.

Below we have summed up an indication of the delivery time per country.

EUROPE

The Netherlands: 1-2 working days

Belgium: 2-3 working days

Other European countries: 3-5 working days

REST OF THE WORLD

USA/Canada: 10-20 working days

South Africa: 10-20 working days

Australie: 10-20 working days

New Zealand: 10-20 working days

Other countries: 10-30 working days

RETURNS

If you are not satisfied with your goods or you have changed your mind (and not used the gear) then you can always contact our customer service: Whatsapp on +31631995822 or per e-mail on bonsaicricket@gmail.com

Upon receiving your message we will work towards a solution together to tack the dissatisfaction or any other type of request. Did you change your mind and you want to return the goods without using them? This is possible. We have a 14 days refund policy upon receiving the goods. The goods are received when the track and trace number says it to be delivered. 

If you return your the goods without using them in the same packaging and original condition then we will refund your order upon receival of the goods. The shipping costs are for the account of the buyer.

For returns we ask you to consider the following:

  • We would like to receive the goods unused in their original condition and packaging at:

Bonsai Cricket                                                                                       

Surastraat 21
6852 SK Huissen

After receiving the goods and approved the condition and packaging we will refund the order amount excluding shipping within 5 working days to the bank account you have done the payment through. For any clarification you can always contact our customer service.