INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
  • Bonsai Cricket guarantees that goods are of acceptable quality before delivered to customer.
  • Bonsai Cricket guarantee that the descriptions and images of the goods are accurate.
  • Bonsai Cricket guarantees that goods will match any model and any description provided.
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Where can I view my placed order details?

In case an account is created login and open orders view in my account.

In case no account was created.  You will have received an order confirmation upon ordering. 

Is this email lost or not received then please contact our support at info@bonsaicricket.com and we will help you from there.

How can I return an item?

Changed your mind? We have a 14 days return policy.

After receival, in original packaging. Shipping costs for buyer.

Please send your unused goods in the original packaging to:

Bonsai Cricket

Mercatorweg 65A

6827 DG, Arnhem

The Netherlands

Will you restock items indicated as “out of stock?”

Yes, we like to keep our products in stock at all times. Due to the global shipping delay some products may take some extra time in re-stocking.

In case there is an urgent need and item has not been re-stocked on the shop. Contact us at info@bonsaicricket.com

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS