Toe Guard Traditional - White
Pairs well with
In stock! Ships within 1-2 business days.
14-day return policy
1-Year Factory Warranty
Low shipping costs
Toe Guard Traditional - White
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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FAQs
Please read our FAQs page to find out more.
When can I expect my order to be delivered?
Whenever we ship out a delivery we make sure the customers (you) get a tracking number on which they can follow their shipment. Depending on your place of residence your shipment will reach you on average 1 till 3 working days.
We are located in Arnhem and ship from The Netherlands. This is the reason residents from The Netherlands and Belgium experience quicker delivery times than other (European) countries.
Below we have summed up an indication of the delivery time per country.
EUROPE
The Netherlands: 1-2 working days
Belgium: 1-2 working days
Other European countries: 2-4 working days
REST OF THE WORLD
USA/Canada: 10-14 working days
South Africa: 10-14 working days
Australia: 10-20 working days
New Zealand: 10-20 working days
Other countries: 10-25 working days
How does the return policy work?
If you are not satisfied with your goods or you have changed your mind (and not used the gear) then you can always contact our customer service: Whatsapp on +31631995822 or per e-mail on bonsaicricket@gmail.com
Upon receiving your message we will work towards a solution together to tackle the dissatisfaction or any other type of request. Did you change your mind and you want to return the goods without using them? This is possible. We have a 14 days refund policy upon receiving the goods. The goods are received when the track and trace number says it to be delivered.
If you return your the goods without using them in the same packaging and original condition then we will refund your order upon receival of the goods. The shipping costs are for the account of the buyer.
For returns we ask you to consider the following:
- We would like to receive the goods unused in their original condition and packaging at:
Bonsai Cricket
Mercatorweg 65A
6827 DB, Arnhem
After receiving the goods and approved the condition and packaging we will refund the order amount excluding shipping within 5 working days to the bank account you have done the payment through. For any clarification you can always contact our customer service.
Can I visit your store physically?
Yes, our showroom is available for visit on appointment and is located in Arnhem, The Netherlands. You can send a message on whatsapp to make an appointment +31631995822.
We have irregular opening hours but visits are possible in evenings after 18:00 or in the afternoon on weekends.
Where do I view my order details?
In case an account is created login and open orders view in my account.
In case no account was created. You will have received an order confirmation upon ordering. Is this email lost or not received then please contact our support at info@bonsaicricket.com and we will help you from there.
Do you offer guarantee on the products?
All our products have a factory warranty. So any clear production errors will entitle you for the warranty policy. For cricket bats we have a specific conditions and time warranty. The warranty is specified in the product description of the products.